Ari gold Quotes

“Hookers, Hondas and Hollywood all approach customers with a different mindset than the rest of the business world. Whereas most businesses talk about the importance of "customer service," agents, mechanics and people of the night talk about "servicing customers."It is an important distinction, as customer service is generally a reactive process in which professionals and businesses respond to the needs of their clients, while servicing customers involves exploration to discover what the customer needs in order to start firing all the cylinders.”

“If you were to gather all the minutes wasted on insignificant, immaterial yik yak spent throughout the day and add them up, how much misspent time do you think you'd have? One hour? Two hours? Consider the sunk cost on that. It's unacceptable. One minute wasted is one minute too much.”

“Unless you're in an early seventies-era Eagles cover band, a founding member of a religious cult, or sleeping under a bridge in Seattle, lose the beard and get a haircut. Power doesn't have time for any form of hirsute hipster self expression.”