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“The Six Steps to Success: 1) Define Success 2) Devise a Plan 3) Execute and Overcome Adversity 4) Measure Results with Key Metrics 5) Revise the Plan 6) Work Hard”
Ken Poirot“Your typical business just measures the metrics that have to do with the profitability of the business one way or another. But you can have metrics that measure employee happiness and the morale. You can also do direct customer surveys you can track it over time. You can do supplier satisfaction scores as well. ”
John Mackey“Distance is but metrics, unmeasurable is the heart”
Dimitri Debaene“Management innovation has both hard elements such as process and metrics”
and soft elements such as communication and culture.“Leadership means forming a team and working toward common objectives that are tied to time, metrics, and resources.”
Russel Honore“We know the parental support, community support, makes a difference. It's not just the metrics of testing and putting pressure on the schools and on the teachers.”
Donna Shalala“When a positive exchange between a brand and customers becomes quantifiable metrics, it encourages brand to provide better service, customer service to do a better job, and consumers to actively show their gratitude.”
Simon Mainwaring“Schools reward their students for a combination of intelligence, perseverance, and hard work - in the classroom and on the playing fields. But these metrics don't help kids understand that great grades are not a pass for a great life.”
Steve Blank“By far the most difficult skill I learned as a C.E.O. was the ability to manage my own psychology. Organizational design, process design, metrics, hiring and firing were all relatively straightforward skills to master compared with keeping my mind in check.”
Ben Horowitz“…I came to understand that while many of us might default to measuring our lives by summary statistics, such as number of people presided over, number of awards, or dollars accumulated in a bank, and so on, the only metrics that will truly matter to my life are the individuals whom I have been able to help, one by one, to become better people.”
Clayton M. Christensen