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“Customer service is all about FEELINGS! I am of the opinion that customer service is actually FEELINGS MANAGEMENT.”
J. N. HALM“A recurring theme in the book is instinct versus articulation. Although teen services people may know and understand issues on an instinctive level, they must be prepared to articulate these ideas in the face of threats to teen services.”
Jennifer Velásquez, Real-World Teen Services“Great companies know that customer relationships in these times call for more than just having a great product (or service) backed by a great sales team. Customers have to be wooed until they fall so deeply in love with your offering that they will ward off advances from potential suitors. No matter how well you perform as a business, there are little things that can cause the relationship with your customers to suffer. The companies, products and/or services that we love are those that “touch” us in the right places at the right times. After all, that is what “romancing” the customer is all about—feeing your way to the customer’s heart.”
J. N. HALM, CUSTOMER ROMANCE: A New Feel of Customer Service“Service is joy, Service is the kindnessService is love, Service is the happiness”
Debasish Mridha“Our service for one another is a service to humanity.”
Lailah Gifty Akita, Think Great: Be Great!“The acts of kindness I do for my community comes from the heart. If your mind wonders why I serve the community with such a kind heart, there goes a great connection between heart and mind. Once your mind figures out why my heart drives me to service my community with unselfish intentions, this will lead to you extending a helping hand and rendering service to your community; there goes a great connection between heart, mind and body. We will both rejoice in the great feeling of doing community service and our souls will experience fulfillment together; there goes a great connection between heart, mind, body and soul. Our community service is complete.”
Reekie D. Mays of SDM Speaks“Hookers, Hondas and Hollywood all approach customers with a different mindset than the rest of the business world. Whereas most businesses talk about the importance of "customer service," agents, mechanics and people of the night talk about "servicing customers."It is an important distinction, as customer service is generally a reactive process in which professionals and businesses respond to the needs of their clients, while servicing customers involves exploration to discover what the customer needs in order to start firing all the cylinders.”
Ari Gold, The Gold Standard: Rules to Rule By“Service introduces you to the leadership throne. Service to mankind is the vision on which leadership is mounted. You serve and in your service, you train more leaders by becoming an example!”
Israelmore Ayivor, Leaders' Watchwords“Our soul longs to be of service in some way. It's why we are here. If you weren't meant to touch the world in some way, you wouldn't be here.What act of service calls to you? Even the smallest thing has an effect in eternity.”
Eileen Anglin“Service Marketing delivers when great communication meets great service design.”
Peter Bowman