“After each customer interaction, notice if you gave them a “happy to see you” kind of experience.”
Marilyn Suttle“Feelings have more to do with the story you tell yourself than the facts.”
Marilyn Suttle“How you think about your customers influences how you respond to them.”
Marilyn Suttle“Thank your customer for complaining and mean it. Most will never bother to complain. They'll just walk away.”
Marilyn Suttle“Customers are human and humans can view situations in unexpected ways.”
Marilyn Suttle“Cater to your customers’ lifestyles. It will create instant rapport and a lasting sense of “I belong here.”
Marilyn Suttle“Your customers are responsible for your company’s reason for existing.”
Marilyn Suttle“If you take the approach of “earning” your customers’ business every day and treating them well, they’re less likely to try someone else.”
Marilyn Suttle“After each customer interaction, notice if you gave them a “happy to see you” kind of experience.”
Marilyn Suttle“Get in touch with your passion and put it to work at work.”
Marilyn Suttle“Look for the positive qualities in your client's negative behavior.”
Marilyn Suttle