All businesses and jobs depend on a vast number of people, often unnoticed and unthanked, without which nothing really gets done. They are all human and deserve respect and gratitude.

All businesses and jobs depend on a vast number of people, often unnoticed and unthanked, without which nothing really gets done. They are all human and deserve respect and gratitude.

Margaret Heffernan
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When you use words loosely, without care and consideration, you erode trust in yourself and in what you're saying. When you squander words, you diminish your power.

Margaret Heffernan
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British innovation in design, in the creative arts, in engineering and manufacturing is world class.

Margaret Heffernan
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A great deal of creativity is about pattern recognition, and what you need to discern patterns is tons of data. Your mind collects that data by taking note of random details and anomalies easily seen every day: quirks and changes that, eventually, add up to insights.

Margaret Heffernan
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The truth won't set us free - until we develop the skills and the habit and the talent and the moral courage to use it.

Margaret Heffernan
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The medical profession is - and knows itself to be - endemically conservative and conformist.

Margaret Heffernan
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I'm all for ambition and stretch goals. I set them for myself. But leadership isn't the same as cheerleading. Believing in something is a necessary but absolutely insufficient condition for making it come true.

Margaret Heffernan
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One of the sad truths about leadership is that, the higher up the ladder you travel, the less you know.

Margaret Heffernan
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Making those around you feel invisible is the opposite of leadership.

Margaret Heffernan
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For good ideas and true innovation, you need human interaction, conflict, argument, debate.

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Britain is famous for being great at inventing and poor at commercializing.

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