“And time for reflection with colleagues is for me a lifesaver it is not just a nice thing to do if you have the time. It is the only way you can survive.”

“When we can lay down our fear and anger and choose responses other than aggression, we create the conditions for bringing out the best in us humans.”

“Most people associate command and control leadership with the military.”

“I believe that the capacity that any organisation needs is for leadership to appear anywhere it is needed, when it is needed.”

“I think it is quite dangerous for an organisation to think they can predict where they are going to need leadership. It needs to be something that people are willing to assume if it feels relevant, given the context of any situation.”

“I'm sad to report that in the past few years, ever since uncertainty became our insistent 21st century companion, leadership has taken a great leap backwards to the familiar territory of command and control.”

“I think a major act of leadership right now, call it a radical act, is to create the places and processes so people can actually learn together, using our experiences.”

“Determination, energy, and courage appear spontaneously when we care deeply about something. We take risks that are unimaginable in any other context.”

“And time for reflection with colleagues is for me a lifesaver it is not just a nice thing to do if you have the time. It is the only way you can survive.”

“Too many problem-solving sessions become battlegrounds where decisions are made based on power rather than intelligence.”

“Successful organizations, including the Military, have learned that the higher the risk, the more necessary it is to engage everyone's commitment and intelligence.”