“Bedlam: an institution with a history so fearsome it gave its name to a synonym for chaos and pandemonium.”

“This place is packed with beautiful hipsters. While the Coney Island bombast radiated sincerity, everything here seems more ironic. When someone in the crowd ironically chants, 'USA!' someone else ironically chants back, 'Mother Russia.”

“It's not a remarkable note except for one thing. The typeface Tony used to print it is the exact typeface Kubrick used for the posters and title sequences of 'Eyes Wide Shut' and '2001'.'It's Futura Extra Bold,' explains Tony. 'It was Stanley's favorite typeface. It's sans serif. He liked Helvetica and Univers too. Clean and elegant.''Is this the kind of thing you and Kubrick used to talk about?' I asked.'God, yes,' says Tony. 'Sometimes late into the night. I was always trying to persuade him to turn away from them. But he was wedded to his sans serifs.”

“There's definitely evidence that capitalism at its most ruthless rewards psychopathic behavior. When you look at the worst corners of the American health insurance industry or the sub-prime banking market, it really feels like the more psychopathically someone behaves, the more it's rewarded.”

“The NSA is looking for terrorists. They’re not getting psychosexual pleasure out of their schadenfreude about you.”—”

“(On the communist regime of Ceaușescu)"Romania," said Eugene, "was twenty million people living inside the imagination of a madman.”

“A terrified-looking bystander, a nerdy man in a sweater, calls the police and stammers into the phone: 'A huge group of people are fighting and there's pepper spray and superheroes and I don't know.”

“The word forever had been coming up a lot during my two years among the publicly shamed. Jonah and Justine and people like them were being told, 'No. There is no door. There is no way back in. We don't offer any forgiveness.' But we know that people are complicated and have a mixture of flaws and talents and sins. So why do we pretend that we don't?”

“sometimes the personalities at the helm of the madness industry are, with their drives and obsessions, as mad in their own way as those they study. And that relatively ordinary people are, more and more, defined by their maddest edges.”

“I think our natural disposition as humans is to plod along until we get old and stop. But with social media, we've created a stage for constant artificial high drama.”

“It seems to me that all the people involved in the Hank and Adria story thought they were doing something good. But they only revealed that our imagination is so limited, our arsenal of potential responses so narrow, that the only thing anyone can think to do with an inappropriate shamer like Adria is to punish her with a shaming. All of the shamers had themselves come from a place of shame, and it really felt parochial and self-defeating to instinctively slap shame onto shame like a clumsy builder covering cracks.”