“Expressing authentic appreciation doesn’t cost you anything and the outcomes are simply wonderful.”

“When you address and acknowledge unpleasant realities, your creativity begins to soar and you come up with apparently magical solutions to problems.”

“Social context and NOT individual abilities drives performance, success or failure of a team or a project.”

“Failure is not an option but it is constantly a possibility. You manage your success by managing both the technical and the social risk.”

“Expressing authentic appreciation doesn’t cost you anything and the outcomes are simply wonderful.”