“For the blue-collar worker, the driving force behind change was factory automation using programmable machine tools. For the office worker, it's office automation using computer technology: enterprise-resource-planning systems, groupware, intranets, extranets, expert systems, the Web, and e-commerce.”

“Stop being conned by the old mantra that says, 'Leaders are cool, managers are dweebs.' Instead, follow the Peters Principle: Leaders are cool. Managers are cool too!”

“Branding is about everything.”

“Winners must learn to relish change with the same enthusiasm and energy that we have resisted it in the past.”

“Excellent firms don't believe in excellence - only in constant improvement and constant change.”

“For the blue-collar worker, the driving force behind change was factory automation using programmable machine tools. For the office worker, it's office automation using computer technology: enterprise-resource-planning systems, groupware, intranets, extranets, expert systems, the Web, and e-commerce.”

“Community organizing is all about building grassroots support. It's about identifying the people around you with whom you can create a common, passionate cause. And it's about ignoring the conventional wisdom of company politics and instead playing the game by very different rules.”

“Design is so critical it should be on the agenda of every meeting in every single department.”

“Management is about arranging and telling. Leadership is about nurturing and enhancing.”

“If a window of opportunity appears, don't pull down the shade.”

“Everyone has a chance to learn, improve, and build up their skills.”