“Happiness at work is not associated with people it is a result of our own actions, happiness from achievements becomes a proud moment because we can see an improvement in own abilities, but we don't live with that and start expecting praise and recognition from others, and if it doesn't happen we make it an unhappy moment. But once we start celebrating achievements, the achievement process itself becomes a happy moment.”

“Define yourself? Somebody who gets mad after facing a problem or somebody who works like mad to solve the problem? You need not answer it in words, your reaction to the problem will define who you actually are!”

“How cold or warm are your calls can be best judged by the call duration and the number of questions you ended-up answering, and if the clients aren’t responding to follow-up calls, one of the reasons could be that they didn’t like “what & how it was said”, rejections teach if we start looking at the basic part of human behavior - we don’t talk to people if the talk doesn’t interest us.”

“The sales vehicle runs not on any fuel, but mostly on goodwill, the goodwill is not good because it achieves something on its own, it is good because it helps the carrier with a reputation of being the best in whatever they do.”

“We start under-estimating our capabilities, when we start repeating the failure reasons given by others to justify their lack of effort. “Market is very slow” is one common reason. The market never stops moving it only changes its pace from time to time, & we fail because of our inability to read the pace of the market.”

“When people stop buying from us, do not blame the market conditions straightaway, we must first analyze a change in the buying behavior due to market conditions, maybe the luxury / exposure is not part of their wish list, maybe they only “buy” strictly out of need, and what they need is fulfillment of their need in a cost-effective way.”

“Buying & selling is not a process, but a story, the base of this story is “need”. Need arising out of necessity or a feeling to own / experience that product / service. The customer narrates the base (need) of the story, but how well the story develops is left to the storytelling (sales pitch) skills of salesperson, sometimes the storytelling leaves such an impression that the customer has no choice but to be a part of that story.”

“When we talk about smart selling, it’s not exclusive, anyone can be better at smart selling, if only we come out of self-illusion zone created due to a successful month-end scorecard, we fail the minute we start paying more attention to successful sales campaigns while ignoring the unsuccessful ones. Sometimes things do fall into our nets, but smart selling is all about paying equal attention to things which escaped the net.”

“I have always waited for the perfect tools to carve a statue, little did I realize that tools were never the issue, It's my carving skills which needed an upgrade and improvement.”

“When we stop thinking of improvement, the thought process gets busy with justifying our approach, the wish to succeed comes from heart, miss that and the mind gets busy in generating excuses on how being better isn’t a better idea, & we are good the way we are.”

“The best way to lose a game is to assume that it is over, when it isn't, yet. The second best way is to assume that no fight is left within us, but to guarantee a loss is to mentally enter the game as a loser.”