“Humans pursuing deep, complete connections respond to quite different incentives from those that influence self-interested utility maximizers. Rewards, monitoring, and punishments are less likely to be effective than engagement, communication, norms, socialization, identity, and common purpose. They share not out of a calculation of reciprocity but from a psychological pleasure in sharing. Those seeking connections make decisions from their hearts as well as their heads, influenced by emotion, fairness, empathy, and intuition. Their behavior, thoughts, feelings, and even personal attributes are highly socially contingent. The range of humanity includes individuals who display every possible combination of selfishness and sociability.”

“Patriotism demands the ability to feel shame as much as to feel pride.”

“Many network theorists note that human beings differ dramatically from the rational profit maximizer of social science theory. Neuroscientists exploring different regions if the brain, sociologists mapping an increasingly networked society, and entrepreneurial enthusiasts of the sharing economy challenge the highly individualist conception of the individual that many economists embrace. Instead of homo economicus, let s consider homo sociologicus, a person driven as much by the desire to belong and connect as by her individual goals.”

“Humans pursuing deep, complete connections respond to quite different incentives from those that influence self-interested utility maximizers. Rewards, monitoring, and punishments are less likely to be effective than engagement, communication, norms, socialization, identity, and common purpose. They share not out of a calculation of reciprocity but from a psychological pleasure in sharing. Those seeking connections make decisions from their hearts as well as their heads, influenced by emotion, fairness, empathy, and intuition. Their behavior, thoughts, feelings, and even personal attributes are highly socially contingent. The range of humanity includes individuals who display every possible combination of selfishness and sociability.”

“Corporate anthropologist Karen Stephenson argues that though trust is the natural glue of human connection since prehistoric times, it is mostly absent in modern hierarchies—especially in government, where vertical silos compete with and undermine one another, often within the same bureaucracy.”