“If Amazon’s dream of a world without gatekeepers becomes reality, then the company itself will become a powerful gatekeeper.”

“Just as Josef K, the protagonist of Kafka's 'The Trial,' awoke one day to discover that he had become part of some unfathomable legal carnival, we, too are frequently waking to discover that the rules of the digital game have once again profoundly changed.”

“'Solutionism' for me is, above all, an unthinking pursuit of perfection - by means of technology - without coming to grips with the fact that imperfection is an essential feature of liberal democracy.”

“Information technology has been one of the leading drivers of globalization, and it may also become one of its major victims.”

“If China's expansion into Africa and Russia's into Latin America and the former Soviet Union are any indication, Silicon Valley's ability to expand globally will be severely limited, if only because Beijing and Moscow have no qualms about blending politics and business.”

“For much of its existence, design was all about convenience. We wanted to hide technology so that users are not distracted into thinking about the tools they use.”

“A vibrant civil society can challenge those in power by documenting corruption or uncovering activities like the murder of political enemies. In democracies, this function is mostly performed by the media, NGOs or opposition parties.”

“Surveillance cameras might reduce crime - even though the evidence here is mixed - but no studies show that they result in greater happiness of everyone involved.”

“Creative experimentation propels our culture forward. That our stories of innovation tend to glorify the breakthroughs and edit out all the experimental mistakes doesn't mean that mistakes play a trivial role. As any artist or scientist knows, without some protected, even sacred space for mistakes, innovation would cease.”

“However revolutionary it may be, the Internet still hasn't altered the basic law of human communication: Being nice to your interlocutors is a good way to start any negotiations, particularly, when being hostile is an open invitation for a cyber-fight.”

“The idea that the Internet favors the oppressed rather than the oppressor is marred by what I call cyber-utopianism: a naive belief in the emancipatory nature of online communication that rests on a stubborn refusal to admit its downside.”