“If you expect the best of yourself, you’ll find yourself expecting the best of those around you, too. And you will find that people respond inkind. I believe people want to be held to a higher standard. If you expect the best from people, they will give you their best work.”

“We cannot change the wind, we can only adjust our sails.”

“Burnout occurs when your body and mind can no longer keep up with the tasks you demand of them. Don’t try to force yourself to do the impossible. Delegate time for important tasks, but always be sure to leave time for relaxation and reflection.”

“Be generous with praise and kind words of encouragement. Say “thank you” when someone helps you. Make colleagues feel welcome when they call or stop to talk with you. If you let others know that they are appreciated, they’ll want to give you their best.”

“People are generally gracious and generous of spirit.”

“The laws of physics that deal with inertia also apply to humans, such that situations tend to remain the same over time.”

“The sense of community is that feeling of togetherness that brings us comfort. We are all alone in the world, so we strive to form bonds with others to eliminate that sense of feeling alone.”

“A happy and productive person is one who understands that his or her job is not the purpose of his or her life. Go on vacation, use up your sick days, ask for a temporary leave-of-absence—anything that allows you to recharge your batteries away from your typical routine. No leave, no life.”

“Understand that all motivation is internal, or intrinsic.”

“Simply put, self-centered and egocentric people don'tinspire others. We are inspired by people who placeothers-- other people, other ideas, other goals-- abovethemselves.”

“Ritual and ceremony are powerful bonding tools. They result in a sense of community, a feeling of unity far beyond what you might expect.”