“If you feel like there is going to be an emotional reaction that won't be helpful to resolve the situation, anger or other things, disarm the situation in some way, and you can use different techniques to do that.”

“I don't see a sea change by 2020, but I see migration in the direction of modernization and more flexibility in the generating system going forward.”

“If you feel like there is going to be an emotional reaction that won't be helpful to resolve the situation, anger or other things, disarm the situation in some way, and you can use different techniques to do that.”

“I think about trust and confidence as something that you earn every day, and we will keep at it, earning it every day.”

“Leadership is a journey - you never arrive.”

“I went to work in accounting at Arthur Andersen. At one point, it was the creme de la creme. I wanted to work there because it looked like the hardest thing I could find, and I loved being on a steep learning curve. I progressed quickly, and two years out of college, I was managing a small team of people.”

“I am deeply honored by the trust the board has placed in me to lead Duke Energy. I have a high degree of confidence in the strength of our company's leadership and dedicated employees.”