“It's sad that we have become so accustomed to bad service that we're shocked when we get good service.”

“We're teaching our kids that attributes as vague and relatively meaningless as a toothy smile or a fine head of hair make a fine statement about a person.”

“I don't think business news is just for old white men with money.”

“It's sad that we have become so accustomed to bad service that we're shocked when we get good service.”