“People like consistency. Whether it's a store or a restaurant, they want to come in and see what you are famous for.”

“Apple has beautiful design, beautiful product, incredibly functional. But mostly, it's about picking product, getting behind it, marketing it, and introducing it to a customer. What they've done just inspires me.”

“First, as I've always said, it all starts with product, which means having the right assortment, styles, and fits. Second is price, where we strive to offer the best quality, style, and design at a fair value. This is critically important, given the highly promotional environment we are operating in. And third, traffic.”

“Steve Jobs, if he had lived, was gonna design an iCar. I think cars have an extraordinary opportunity for cool design.”

“I find, in merchandising and design and creative, a business school degree isn't particularly helpful.”

“I define leadership as: Emotionally, you own your business. You own it with passion. And you either have or you don't have an economic investment. But when you have all three of those, you are the boss from Day One, and you care every single day more than anyone.”

“People like consistency. Whether it's a store or a restaurant, they want to come in and see what you are famous for.”