“Politeness decrees that you must listen to be kind intelligence decrees that you must listen to learn.”

“Business colleagues who have not seen each other for a long time but who have a good relationship can always shake hands warmly and grab each other's right upper arm or shoulder with their free left hand. Men and women executives should not kiss each other in public.”

“An excellent wine, someone's best attempt at cooking, and the candles and flowers on the table can turn the simplest dinner into an unforgettably romantic event.”

“Make people have a smile when they finish your e-mail.”

“Nothing gets on other people's nerves at the office more than a whistler. And the sad part is, these whistlers don't know they're doing it. Someone should, tactfully, tell the whistler how much it disrupts the office environment.”

“Tea time is a chance to slow down, pull back and appreciate our surroundings.”

“Politeness decrees that you must listen to be kind intelligence decrees that you must listen to learn.”

“At home, we're listening to TV or playing with our computers, so our entertaining is rusting. We don't know how to be good hosts and guests in business situations.”