“Power should be reserved for weightlifting and boats, and leadership really involves responsibility.”

“A company is stronger if it is bound by love rather than by fear.”

“Power should be reserved for weightlifting and boats, and leadership really involves responsibility.”

“I tell my employees that we're in the service business, and it's incidental that we fly airplanes.”

“As Herb Kelleher of Southwest Airlines succinctly put it, 'Strategy, overdone; doing stuff, underdone'.”