“The goal with hostages is to gradually lower expectations; in nonhostage crises, it's to lower emotions.”

“The final portrait is often furthest from the truth.”

“You can't really teach a kid anything: you can only show him the way and motivate him to learn it himself.”

“The goal with hostages is to gradually lower expectations; in nonhostage crises, it's to lower emotions.”

“What good were special talents when there was no one to share them with?”

“One thoughtful Evangelical pastor said he approved of using the massacre for recruitment, as long as it was truly done for God. He bristled at "spiritual headhunters, just racking up another scalp. The Bible was never meant to be a club," he said. "If I'm using it as a weapon, that's really sad.”