“The prevailing - and foolish - attitude is that a good manager can be a good manager anywhere, with no special knowledge of the production process he's managing. A man with a financial background may know nothing about manufacturing shoes or cars, but he's put in charge anyway.”

“It is not necessary to change. Survival is not mandatory.”

“Whenever there is fear, you will get wrong figures.”

“You should not ask questions without knowledge.”

“Lack of knowledge... that is the problem.”

“All anyone asks for is a chance to work with pride.”

“It is not enough to do your best; you must know what to do, and then do your best.”

“A bad system will beat a good person every time.”

“I am forever learning and changing.”

“Quality is pride of workmanship.”

“Quality is everyone's responsibility.”