“The real beginning of influence comes as others sense you are being influenced by them--when they feel understood by you--that you have listened deeply and sincerely, and that you are open.”

“The real beginning of influence comes as others sense you are being influenced by them--when they feel understood by you--that you have listened deeply and sincerely, and that you are open.”

“There are three constants in life... change, choice and principles.”

“In school, many of us procrastinate and then successfully cram for tests. We get the grades and degrees we need to get the jobs we want, even if we fail to get a good general education.”

“Despite all our gains in technology, product innovation and world markets, most people are not thriving in the organizations they work for.”

“Trust is central to an economy that works.”

“When you show deep empathy toward others, their defensive energy goes down, and positive energy replaces it. That's when you can get more creative in solving problems.”

“Synergy is what happens when one plus one equals ten or a hundred or even a thousand! It's the profound result when two or more respectful human beings determine to go beyond their preconceived ideas to meet a great challenge.”

“Management is efficiency in climbing the ladder of success leadership determines whether the ladder is leaning against the right wall. ”

“Effective leadership is putting first things first. Effective management is discipline, carrying it out.”

“Leadership is a choice, not a position.”