“The wisest use of these skills is to develop habits, lives, and loves, not to use them just occasionally in single interactions.”
Ron McMillan“The wisest use of these skills is to develop habits, lives, and loves, not to use them just occasionally in single interactions.”
Ron McMillan“If you persist over time, refusing to take offense, making your motive genuine, showing respect, and constantly searching for Mutual Purpose, then the other person will almost join you in a dialogue.”
Ron McMillan, Crucial Conversations: Tools for Talking When Stakes Are High