“The worst mistake a boss can make is not to say 'Well done'.”

“If the events of September 11, 2001, have proven anything, it's that the terrorists can attack us, but they can't take away what makes us American -- our freedom, our liberty, our civil rights. No, only Attorney General John Ashcroft can do that.”

“Nothing remains great without a capacity to change and to accommodate the conditions of a changing world.”

“The worst mistake a boss can make is not to say 'Well done'.”