“There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.”

“Swim upstream. Go the other way. Ignore the conventional wisdom.”

“I learned this early on in the variety business: You've got to give folks responsibility, you've got to trust them, and then you've got to check on them.”

“All of us profit from being corrected - if we're corrected in a positive way.”

“I learned early on that one of the secrets of campus leadership was the simplest thing of all: speak to people coming down the sidewalk before they speak to you. I would always look ahead and speak to the person coming toward me. If I knew them I would call them by name, but even if I didn't I would still speak to them.”

“High expectations are the key to everything.”

“Give ordinary folk the chance to buy the same things as rich people.”

“If everybody is doing it one way, there's a good chance you can find your niche by going exactly in the opposite direction.”

“Outstanding leaders go out of their way to boost the self-esteem of their personnel. If people believe in themselves, it's amazing what they can accomplish.”

“Celebrate your successes. Find some humor in your failures.”

“Appreciate everything your associates do for the business.”