“There's a world of difference between, "Look at this mess you made!" and "I don't like to see food on the floor!”

“The quickest way to change a child's behavior and attitude is to get him involved in fixing his mistake. The best way to inspire a child to do better in the future is to give him an opportunity to do better in the present. A punishment makes him feel bad about himself. Making amends helps him feel good about himself, and helps him to see himself as a person who can do good.”

“Studies find that kids who are punished are more likely to misbehave in the future. Punishment actually increases the undesired behavior.”

“Instead of feeling an urge to fix the problem or make amends, punishment prompts a child to think selfishly. What television shows will she be forced to miss? What dessert will she have to give up? She’s likely to be filled with resentment instead of remorse.”

“As for logical consequences, the "logic" is highly debatable. If you continually arrive late for my workshop, despite my warning that lateness is unacceptable, I may find it "logical" to lock you out of my classroom. Or perhaps it would be more "logical" to keep you locked in after class for the same number of minutes you were late. Or maybe my "logic" demands that you miss out on the snacks. As you may be starting to suspect, these are not true exercises in logic. They're really more of a free association, where we try to think of a way to make the wrongdoer suffer. We hope that the suffering will motivate the offender to do better in the future.”

“We can't give a child a natural consequence. The only truly natural consequences are the ones found in nature.”

“When there is conflict between us, we don't need to put our energy into fighting each other. We can combine forces to search for a solution that respects the needs of all parties. The child is an active participant in solving his problems. This will stand him in good stead in the years to come.”

“Why did you throw sand when I just told you not to?"What child says, "Hmm, why did I? I guess there's no good reason. Thanks for pointing that out. It won't happen again.”

“The beauty of problem-solving is that, unlike punishment, it offers endless possibilities. If you're committed to punishment and your child continues to misbehave, all you can do is punish more severely. You might hit him harder or take away more privileges, but chances are you won't get any closer to your goal of having a cooperative child. And you'll create a lot of ill will in the process. With problem-solving, you can always go back and brainstorm some more. When you put your heads together, you're bound to come up with something that will work for both of you.”

“The point is that we can't behave right when we don't feel right. And kids can't behave right when they don't feel right. If we don't take care of their feelings first, we have little chance of engaging their cooperation. All we'll have left going for us is our ability to use greater force. And since we'd like to reserve brute force for emergencies such as yanking children out of traffic, we've got to face this feelings thing head-on.”

“There's a world of difference between, "Look at this mess you made!" and "I don't like to see food on the floor!”