Look them in the eye Quotes

“. . . you have no idea how many people there are in the world whose day could be made and their life changed for the better if someone would just look them in the eye, smile, and say, "Hello.”

“Deal with all this, live with myself, you mean? I honestly don't know. I stand often enough at the abyss of my soul, asking that same question, looking down into the dark crevices where the black monsters dwell on the bottom. They gaze up at me, and I look them in the eyes. “This also you are,” they say, and I almost fall into the void.”“And then?”Anaxantis shrugged.“And then? I turn around and go do what needs to be done. What else is there?”

“Librarians are trained to be polite, patient, and helpful, no matter who stands across the reference desk.The most important thing is that we look them in the eye and take them seriously. Our work demands that we become dreamers, holding onto hope that our society can be better, that we affirm for our patrons that they are still part of this society, no matter how marginalized they have become. I was raised on the notion that the public library is a civilizing institution. And if our work calms someone's demons or teaches someone else how to treat the mentally ill with respect, then I am proud to be part of the process.”