Rath Quotes

“Alles ist Service und ohne Service ist Alles nichts.”

“Perception is reality.”

“First class Manager hire first class leader, second class Manager hire third class manager and third class manager fire first class leader.”

“Service Excellence eats discount and rebate for breakfast.”

“Leaders always look twice – because sometimes it is good from far but far from good – at a second look.”

“When we look at what has the strongest statistical relationship to overall evaluation of your life, the first one is your career well-being, or the mission, purpose and meaning of what you're doing when you wake up each day.”

“There's a conventional wisdom that says that strategic thinking is much more important than relationship building, which doesn't seem to be nearly as highly valued as it should be, based on what some of the leaders that I've spoken with have said to me.”

“Wanting a more positive environment isn't enough. You need to do something, and it doesn't require a great deal of effort or some huge change in the way you approach things at work.”

“I would absolutely recommend against excessive positivity and optimism. Any positive emotion that you're infusing into a workplace needs to be grounded in reality. If it's not realistic, sincere, meaningful, and individualized, it won't do much good.”