“When you stop talking you've lost your customer.”

“Andrew laughed at the use of the word “theater.” “B.Atlman will have plenty of theater on Monday,” he said, “when Estée Lauder arrives to secure a prime location in the new cosmetic department. I was told on Friday that she intends to bring along her husband, Joseph, as well as her sons, Leonard and Ronald, to make sure she gets exactly what she wants.” Nina laughed loudly. “Oh, she’ll get what she wants all right. She’s a determined woman.” She glanced sideways at Dana. “And we know what a determined woman can accomplish, don’t we?” “Yes, we do,” Dana replied. In Nina’s presence, the restrictions imposed by Bea and Helen seemed almost trivial. Dana had experienced a single setback, but Nina was a reminder of what real determination and enthusiasm could accomplish. “Her reputation precedes her,” Andrew said. “Ira already told me to give Ms. Lauder whatever she wants.” “Sounds like a done deal,” Dana said. “That’s why there’s going to be a little drama on Monday,” Andrew said, rubbing his hands together in anticipation. “The space she wants has already been promised to Charles of the Ritz.”

“When you stop talking, you've lost your customer. When you turn your back, you've lost her.”

“When you stop talking you've lost your customer.”

“Look for a sweet person. Forget rich.”

“Beauty is an attitude. There's no secret. Why are all brides beautiful? Because on their wedding day they care about how they look. There are no ugly women - only women who don't care or or don't believe they're attractive.”