“Working with people feels uncertain, and that's why it takes courage to engage. You can follow all the rules, have good intentions, and still get burned.”

“Working with people feels uncertain, and that's why it takes courage to engage. You can follow all the rules, have good intentions, and still get burned.”

“Positive relationships are those that leave you feeling energized after contact with a person. Even if the topic is unpleasant, the interaction itself leaves you with more energy.”