“You get greatness out of people by expecting it.”

“Serving Leaders work hard to get obstacles out of the way so others can make progress.”

“Serving Leaders teach others the knowledge, skills, and strategies they need to succeed.”

“Serving Leaders build teaching organizations to create excellence at every level.”

“A Serving Leader who creates a powerful churn of productivity needs a team that can put itself at the service of others.”

“Expect little, and we live up to the expectation. Expect a lot, and we stretch and grow to meet the expectation.”

“The more you teach your people to not need you, the greater your value.”

“If you want to do something that really changes someone’s life, the best thing you can do is make the person you’re trying to help a participant in the process.”

“You get greatness out of people by expecting it.”