“Caring and a sense of purpose evoke better performance than pressure and fear. The idea that only obsessive egomaniacs can produce breakthroughs is nonsense.”

“Lovable products, services, and companies are disrupting entire industries. They are changing the world.”

“Lovability — the capacity to earn genuine, heartfelt love and loyalty from customers — is the secret ingredient that propels a select few organizations ahead and leads not only to consistent growth and profitability but sustainable happiness for everyone involved.”

“Caring and a sense of purpose evoke better performance than pressure and fear. The idea that only obsessive egomaniacs can produce breakthroughs is nonsense.”

“Love is the surprising emotion that company builders cannot ignore.”

“Your principles are your true north because they instruct how you will handle every situation, especially when there is no easy choice.”