“Good, bad or indifferent, if you are not investing in new technology, you are going to be left behind.”

“I could have closed down bits of British Home Stores to make more money but it's not my style. I want to make my money as a retailer, not by putting people out of work.”

“People are always going to go shopping. A lot of our effort is just: 'How do we make the retail experience a great one?'”

“Good, bad or indifferent, if you are not investing in new technology, you are going to be left behind.”