“People are always going to go shopping. A lot of our effort is just: 'How do we make the retail experience a great one?'”

“I could have closed down bits of British Home Stores to make more money but it's not my style. I want to make my money as a retailer, not by putting people out of work.”

“People are always going to go shopping. A lot of our effort is just: 'How do we make the retail experience a great one?'”

“Good, bad or indifferent, if you are not investing in new technology, you are going to be left behind.”