“Managers and leaders cause most of the organizational confusion and frustration by not doing their jobs — their real jobs.”

“Never put your business in the hands of one person or a select few. People leave. People die. People forget.”

“Managers and leaders cause most of the organizational confusion and frustration by not doing their jobs — their real jobs.”

“What is the cost of replacing and bringing up to speed one of your managers, supervisors, or front-line employees who left because they were frustrated with your organization’s leadership?”

“Leadership is about what’s right for the organization, not what feels right for the leader.”

“You can’t effectively move up to the next stage of leadership yourself until your current stage leadership skills are solid and are being developed in your team members so they can take over as you move on.”

“How much of your time, at your “hourly rate,” is wasted each year because you’re cleaning up after your employees and fixing issues they’ve created or haven’t resolved themselves?”

“Leaders move among the various stages each day. But effective leaders move among the right stages at the right times.”

“Holding your team accountable to do the jobs they’re being paid to do is not being mean; it’s being a manager, and that’s your job.”