“People who concentrate on giving good service always get more personal satisfaction as well as better business. How can we get better service? One way is by trying to see ourselves as others do.”

“Saying "yes" to yourself means acknowledging what you have that's good and working on the things that aren't.”

“People who concentrate on giving good service always get more personal satisfaction as well as better business. How can we get better service? One way is by trying to see ourselves as others do.”