“The power of social media is it forces necessary change.”

“The power of social media is it forces necessary change.”

“The power of social media is it forces necessary change.”

“You're talking about a younger generation, Generation Y, whose interpersonal communication skills are different from Generation X. The younger generation is more comfortable saying something through a digital mechanism than even face to face.”

“We don't have a choice on whether we do social media, the question is how well we do it?”